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  #31  
Old 03-16-2014, 11:59 AM
kittle42 kittle42 is offline
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The ballpark experience is especially important to attracting casuals and out-of-towners.
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  #32  
Old 03-16-2014, 12:16 PM
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ChiSoxGal85 ChiSoxGal85 is offline
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Originally Posted by WhiteSox5187 View Post
I agree, the vendors are great but the ushers and the people working behind the counters are at best useless and at worst, flat out rude. Of course, I'm the kind of fan where I don't mind that because I am going to go to the games regardless - but if I have a family of four and I'm not really much of a White Sox fan and that is my experience at the ballpark, I am probably not likely to go back unless the team is real good.
Bingo.

Diehards like us WSIers will go to games regardless. But if you want to grow the fan base, you have to win over the casual fan that may care a little less whether the Sox win or lose, but will judge whether they come back on the entire game experience. And I don't mean adding things to do like Fundamentals - I'm talking about basic friendly customer service. There really is no excuse to having rude or clueless employees at all.

Back to the original topic: Saw the ad; my original impression was "meh". But I didn't expect much. Last year's team was a train wreck, can't build off of that hot mess. The new campaign is pretty benign, I guess. I like humorous ads because I like people that don't take themselves too seriously....just my own personal preference.
  #33  
Old 03-16-2014, 02:41 PM
Stanley Stanley is offline
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I don't mind it. Seems to fit this type of season nicely. Not sure what people expect from these marketing campaigns. I think they are on the right track after the last couple of losers.
  #34  
Old 03-16-2014, 04:08 PM
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Originally Posted by DumpJerry View Post
I've been to hundreds, probably well over a 1,000 Sox games at home. I have never seen negative attitudes (or "scowls") from the employees. Of course, I'm not a prima donna who expects the gate employees to greet me by name, compliment me on my haircut, ask how the family is doing, offer to escort me to my seat, get my food and drink for me or perform other "favors" to make sure I'm happy.

I guess you're just talking generally the gate (and other employees) should be welcoming but are not talking specifically about how it is to attend a Sox game.

This is my experience as well. Not a single issue in over 30 years of attendance. I have always been treated well by all employees at the park without reservation. I queried my fellow ST partners and none of them had anything negative to say. The only time I have heard of it is on WSI which isn't to say it isn't true but that perhaps it isn't as prevalent as everyone thinks it is.
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  #35  
Old 03-16-2014, 04:56 PM
dickallen15 dickallen15 is offline
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Originally Posted by RealFan View Post
This is my experience as well. Not a single issue in over 30 years of attendance. I have always been treated well by all employees at the park without reservation. I queried my fellow ST partners and none of them had anything negative to say. The only time I have heard of it is on WSI which isn't to say it isn't true but that perhaps it isn't as prevalent as everyone thinks it is.
Other than slow moving concession stands, I have never had an issue either, and I have have gome to at least 1000 games, of course, I am not paying much attention to the facial expression of the person scanning my ticket, and really would rather they not ask me about my day. I also know the seating area quite well and don't need help from ushers finding my seat.
  #36  
Old 03-16-2014, 09:48 PM
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Originally Posted by dickallen15 View Post
Other than slow moving concession stands, I have never had an issue either, and I have have gome to at least 1000 games, of course, I am not paying much attention to the facial expression of the person scanning my ticket, and really would rather they not ask me about my day. I also know the seating area quite well and don't need help from ushers finding my seat.
Slow moving? I went to a Cub game at the Urinal a coupe of years back. The menu board for the concession stand had FIVE ITEMS. Stood in line for 45 minutes. Granted a lot of it was the idiot customers now knowing (after 45 minutes) what they wanted when they got to the counter, but the service was very slow. Never experienced anything close to this at Comiskey.

I ignore the ushers, I know where my seats are, this is why I've never had a bad experience with them.
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  #37  
Old 03-17-2014, 08:38 AM
dickallen15 dickallen15 is offline
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Originally Posted by DumpJerry View Post
Slow moving? I went to a Cub game at the Urinal a coupe of years back. The menu board for the concession stand had FIVE ITEMS. Stood in line for 45 minutes. Granted a lot of it was the idiot customers now knowing (after 45 minutes) what they wanted when they got to the counter, but the service was very slow. Never experienced anything close to this at Comiskey.

I ignore the ushers, I know where my seats are, this is why I've never had a bad experience with them.

The stands are slow moving, but I have been to several stadiums and they are no more slow moving then the other places. This night and day between USCF and every other place, I don't see. But these are minimum wage employees. You want cheap tickets, you get cheap employees, and although there are several exceptions, you usually wind up with what you pay for.

I just mentioned it because it is one complaint I find legitimate. The others are laughable. If the reason you won't go back to a game is because the person handing you your bobblehead wasn't smiling, obviously you aren't going to be a long time customer anyway, and will find some other reason not to go if said employee has a smile so wide you think they are doing a Crest commercial.
  #38  
Old 03-17-2014, 09:10 AM
TomBradley72 TomBradley72 is offline
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Off all the ballparks I've visited- White Sox are in the bottom 20% when it comes to overall customer service- but a consistently winning team will overcome that when it comes to attendance, etc.

This ad is OK- much more professional than some of the amateur hour stuff they've produced the past few years.

Overall- I feel like the franchise is getting "back on track"- and I'm optimistic we will be one of the "surprise" teams for 2014-
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  #39  
Old 03-17-2014, 10:04 AM
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Win games.That's the best PR any team could have.
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  #40  
Old 03-17-2014, 12:16 PM
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Quote:
Originally Posted by TomBradley72 View Post
Off all the ballparks I've visited- White Sox are in the bottom 20% when it comes to overall customer service- but a consistently winning team will overcome that when it comes to attendance, etc.

This ad is OK- much more professional than some of the amateur hour stuff they've produced the past few years.

Overall- I feel like the franchise is getting "back on track"- and I'm optimistic we will be one of the "surprise" teams for 2014-
I have been to half of the MLB parks and can say that my experience at the Cell is right in the middle. I don't sense any unfriendly feelings in any MLB parks, let alone at the Cell. In fact, when my out of town friends visit, they tell me that the concessions are above average and that they are surprised by how nice the park is.
  #41  
Old 03-17-2014, 04:12 PM
anewman35 anewman35 is offline
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Quote:
Originally Posted by WhiteSox5187 View Post
I agree, the vendors are great but the ushers and the people working behind the counters are at best useless and at worst, flat out rude. Of course, I'm the kind of fan where I don't mind that because I am going to go to the games regardless - but if I have a family of four and I'm not really much of a White Sox fan and that is my experience at the ballpark, I am probably not likely to go back unless the team is real good.
I'm the father in a family of four, and at least in my family, we tend to do what the kids like...and kids don't care about rude ushers.
  #42  
Old 03-18-2014, 12:25 PM
My_Sox_Summer My_Sox_Summer is offline
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I've been to over 100 games in the past two seasons. My only complaint would be the ushers checking tickets in the 7th inning. At that point, who cares?

Not sure what people expect from folks that make minimum wage. It's a very thankless job and most people are far too critical for their own good. The usher in the uppers behind home (black guy with braids) is the best damn usher I have ever seen. He CARES. He's also not 18. At 18, I did my job and went home. Did I understand the concept of customer service? Hell no. My best experiences with folks in customer service are usually with older folks. They get it, the young kids don't. James the margarita guy is awesome. Ho the Hotdog Lady (RIP) was pretty awesome too. Nelson is a great beer vendor. The woman who makes the beef sandwiches under the scoreboard, top notch. Great customer service and always has quite the conversation going with many folks. The family that runs the craft beer station in right, awesome as ever.

I once meet up with some folks in a suite, they had the pass in the suite, I was waiting at the entrance for them to come down. A lady asked me who I was waiting for, then escorted me to the suite (through many back areas) so my friend didn't have to come down. She was a nice lady too.

I haven't really had many bad experiences at the park. Do I have to wait for my drink sometimes? Yeah. My food? Yeah. But unless I am making it, I have to wait anyways. You can always bring your own food and not have to hassle with people.

I think it has to be rough to staff a 6 month part time job. Especially one that doesn't pay very well. I managed a security crew at McCormick, I would have people begging for work, then not show up to their shift. And we paid $10 an hour! You need a good staff leader who understands how to keep their employee's happy and motivated. I am sure the apathy runs rampant with both the employees and the managers. It starts at the top, both the good and the bad.

I like the new ad. I look forward to the next one when some of the new talent makes a name for themselves.
  #43  
Old 03-18-2014, 07:45 PM
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Quote:
Originally Posted by DumpJerry View Post
I've been to hundreds, probably well over a 1,000 Sox games at home. I have never seen negative attitudes (or "scowls") from the employees. Of course, I'm not a prima donna who expects the gate employees to greet me by name, compliment me on my haircut, ask how the family is doing, offer to escort me to my seat, get my food and drink for me or perform other "favors" to make sure I'm happy.
Quote:
Originally Posted by roylestillman View Post
Hate to disagree, but what ballpark are you going to? Granted, as a group the vendors tend to be the nicest of the bunch, but c'mon... "Ushers" on a good day are benignly useless. Concession workers, with exceptions, are baffled by things like gift cards and credit cards.
Reality is somewhere in the middle. I believe, for the most part, that the workers have good attitudes. I've noticed the concession stands are slower than they should be, and when that's the case I'll just leave. It's not worth missing three innings of baseball to get food.

When I have any complaints, its generally about tangential things like too much butter on the popcorn, stale hotdug buns, no scorecards being sold in the upper deck, music on the PA too loud....stuff like that. Less of an attitude problem and more of just generally poor organization or lack of training.

Royal mentioned Gate 5 being shutdown for no reason....the one that gets me all the time is when they shutdown Gate 6 from the UD & Club Level, which is always an inconvenience because that's the quickest way to get to the L. They didn't do it last year, but it used to happen quite often.
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Last edited by Brian26; 03-18-2014 at 08:40 PM.
  #44  
Old 03-18-2014, 08:25 PM
amsteel amsteel is offline
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Based on the number/selection of tickets available and now this I'm thinking OD is nowhere near being sold out.

https://twitter.com/whitesox/status/446088703140569089
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  #45  
Old 03-19-2014, 10:46 AM
My_Sox_Summer My_Sox_Summer is offline
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Based on the number/selection of tickets available and now this I'm thinking OD is nowhere near being sold out.

https://twitter.com/whitesox/status/446088703140569089
Considering it snowed on Saturday, I am not that shocked that it isn't sold out.

If it warms up in the coming weeks, it will be a sellout.
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