Originally Posted by MUsoxfan
They can create all the ad campaigns they want, but at the end of the day, marketing starts when people get to the front door. If people immediately walk in to the scowls of unfriendly employees at the gate and throughout the ballpark, it's much less likely they'll make a return trip
I'm pretty sure people would be fine with unfriendly employees if the tickets were cheap enough or the team was winning. It's a part, sure, but I don't think it's THE key to everything.