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Old 07-28-2013, 08:14 PM
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tebman tebman is offline
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Join Date: Nov 2003
Location: Bolingbrook
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Originally Posted by Brian26 View Post
The Cell seems to be in late September shut-down mode.

There were no programs or scorecards anywhere on the upper level today, so they had to call downstairs. Seems like something that is pretty easily avoidable.

But, the biggest joke today was having a red-shirt standing at the entrance to some random section, 535 or 537, asking to check people's tickets. I mean, there were about 1200 people in the upper deck today. Was she there to check on any Scout Seat ticket holders trying to sneak into the upper deck today? So a mom with her kids was stopped with a handful of food and ice cream trying to dig through her pockets for a ticket to appease this worker. Just really pathetic, when the proper allocation of resources would have been to send the red shirt downstairs to bring up some programs and scorecards.

Otherwise, oddly, it was a pleasant day at the park.
Both parts of your story are sad and weird. It saddens me that whatever instructions were or were not given to the red-shirt staff leaves fans with a bad taste in their mouths on what should be a nice afternoon at the ballpark. And it's sad that no scorecards were available; that's a fundamental item that should always be on hand.

It's also simply weird that the ushers would care about tickets when the crowd is so sparse. It doesn't make sense. Weird too that there weren't scorecards when you'd think they'd want to sell whatever they can sell.

Those details are important. I want the White Sox to be successful and it's maddening when dumb things happen, whether on or off the field. There was a book written a few years ago titled Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards, which made the case that the most successful enterprises paid attention to the small details like having scorecards in the upper deck.

The author said in an interview that a consumer's mind is both logical and emotional. If the business doesn't address both, it'll lose the customer (or fan). Even more so when the customer's hungry or tired. You'd think they'd know that, especially in an entertainment venue like a ballpark.
- tebman
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