Originally Posted by MUsoxfan
You admit the service is slow, but no slower than 20 years ago as though that's somehow acceptable. There are thousands of businesses in this city competing for the same entertainment dollar, and the Sox are at best standing pat while at worst getting much more complacent and careless.
So I need you to walk me through this like I'm a 4th grader about how I should deal with concessions.....
When I order the sandwich, how long is proper to to wait? After how many minutes to I ask for my money back?
Where is there a manager, because I've seen very few over the last several years?
If I find one, how much of a fight do I have to put up in order to get my money back and head back to my seat?
Since the employees are horribly managed to begin with, do I trust the manager to get my money back in a more time effective manner than just waiting on the sandwich?
Or do I just walk away from the money having realized that I should always eat elsewhere before attending the game, because after all...the service has been bad/slow for 20+ years and I'd be foolish to think it would ever change?
You ask to speak to a manager, or you ask how long until my sandwich is ready when you see them talking to their friends that you mentioned. Or just ask for your money back. Service has been slow but no slower than the other MLB parks I have been in. When you are dealing with minimum wage employees you find out there usually is a reason they are working for minimum wage.
The one thing that won't increase the speed to get a turkey sandwich is ordering and standing there doing nothing but apparently looking at a watch thinking you will have something great to post about how bad of a time it is going to Sox games.
Assuming you aren't exaggerrating, you are probably one of the few people who would wait 16 minutes for a ballpark turkey sandwich without asking for status updates, a manager and/or your money back.