Originally Posted by Boondock Saint
I would imagine that someone would wait 16 minutes for a sandwich because they paid for it, and because they were hungry. It's this kind of "why should anybody care about poor service?" attitude that encourages an organization to care less about the customer.
No. After a couple of minutes, you see it's not happening and you ask for your money back or ask to speak to a manager.
Waiting for 16 minutes for a sandwich when you can clearly see if they are making any progress getting it to you, and taking it to a message board encourages that type of behavior.