Originally Posted by Paulwny
An apology is a far cry from a remedy. We'll try harder to please our customers in the future, just blah, blah, blah.
Actually, Maple Leafs revamped their roster after the apology and made the playoffs for 1st time in years this season. So their blah blah blah worked.
Red Sox sent their season ticket holders an apology after last season. Seems like their blah blah blah is also working