Originally Posted by amsteel
I assume someone in the organization reads the board, but I also assume they realize catering to the small fraction of hard core Sox fans' opinions on the board is not good business.
I'm sorry, but this can't just be an issue the small/hardcore fraction of the fan base is noticing. If any
of the fans who show up to the Cell have been to any other sporting event in this city, or anywhere else, you can't help but notice. The Sox failures in customer service are glaring, IMO.
The problem is, the casual fan showing up at the ballpark once or twice a year sees this and they just won't come back. The hardcore fans will come, but will be the loudest bitchers in the bunch. Maybe they should start listening to someone/something other than their damn surveys, because this organization - top to bottom - has become a joke.