Originally Posted by TomBradley72
I've emailed Brooks a number of times over the past few years- including the "annual complaint thread" I started after Opening Day.
I'll give him credit for always responding- but the responses are mostly rationalizations, defensiveness, "our surveys tell us were doing the right things",etc.- so I've given up. He started off very strong in his role- but like most, if not all of the White Sox organization, it's time for a change.
I agree with you on Brooks. He is a bright man, but he is part of a stagnant organization. A change would do him good, too.
The complaints on this thread are nothing new. The White Sox have never been good in the customer service end of things. It is one of many reasons for bad attendance.