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Old 06-30-2013, 10:56 AM
Milw Milw is offline
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Join Date: Aug 2004
Location: Naperville
Posts: 932
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Here's one thing the Sox could learn from the Cubs: if the product on the field is pathetic, you better absolutely nail the guest services aspect. Clueless ushers and slow, argumentative food service workers and an aloof marketing department are nuisances when the team is winning. When the team is a joke, the incompetence on the periphery becomes the difference between a nice day at the ballpark, win or lose, and a downright miserable time.

This season has overwhelmingly been a miserable time.
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