Originally Posted by GABP
You should contact the Inside Sales Manager or whoever is in charge of the reps (not Brooks). That is unacceptable customer service.
I think they do take the ST holders for granted. I asked for an aisle seat once (I was already a holder) and was told I had to wait, but my buddy who was just getting his own season plan (same one I have) asked for an aisle seat and got one. I have one now though, but it took a few years.