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ddog528
03-13-2014, 08:05 PM
Here ya go:

http://m.mlb.com/video/v31514889/stand-together-with-the-white-sox

MUsoxfan
03-13-2014, 08:27 PM
They paid lots of money for that genius. Unbelievable

Wedema
03-13-2014, 08:54 PM
The North Side?

soxfan21
03-13-2014, 09:19 PM
:scratch:

soxnut1018
03-13-2014, 09:24 PM
The North Side?

Yeah, there are actually Sox fans all over Chicago. I know, shocking!

roylestillman
03-13-2014, 09:30 PM
Yeah, there are actually Sox fans all over Chicago. I know, shocking!
Seriously if anybody goes in the direction of "how dare they speak of the North side" they really don't get it. I've almost always been critical of their marketing efforts, but this one is pretty good. At least it has a professional look to it.

Now about that introductory montage...

soltrain21
03-13-2014, 09:34 PM
Bring back Carlos Lee making fake fireworks noises.

DumpJerry
03-13-2014, 09:57 PM
I always say it's a South Side/North Side thing to be nice to Cub fans.


It really an IQ thing.:wink:

doublem23
03-13-2014, 11:00 PM
I kind of like it, there's some potential here and yes, at least it looks like it was edited by a professional who actually gets paid to do those kinds of things.

I can't believe the Bulls do such a good job of branding themselves Chicago Basketball and the Sox make almost no attempt to brand themselves a Chicago team. Maybe this is a slow movement in that direction. Hopefully.

soxnut67
03-13-2014, 11:24 PM
I kind of like it, there's some potential here and yes, at least it looks like it was edited by a professional who actually gets paid to do those kinds of things.

I can't believe the Bulls do such a good job of branding themselves Chicago Basketball and the Sox make almost no attempt to brand themselves a Chicago team. Maybe this is a slow movement in that direction. Hopefully.

Yes I agree. Lets grow up a little bit and stop the mental midget mentality of "us against the world". Its not appeallinv and I think it makes Sox fans and the organization look bad. The Sox are a Chicago team. Theyre not called the South Side of Chicago Only Sox. Its time to broaden the appeal of the Sox in any way they can. Its probably a hard sell but I love the effort. Seeing that in the commercial actually lessens the chip on my shoulder. Now its time to put the city flag back on the helmets like in the early 90s. Maybe on the hats too.

XplodingScorbord
03-13-2014, 11:39 PM
It's so easy in life to be negative. It's the easiest thing in the world to be against something. It's one hell of a lot harder to be for something, to advocate for something, to stand and say "this is what I am" without apology.

I love this marketing piece. That's all it is, a marketing piece. Were you expecting the Gettysburg Address? To hate this is easy. Let's all hate it so we can be smarter than whoever came up with it.

I think it's simple, classy, and to the point. The hell with all of you who hate it, because it's damn likely you won't ever like anything. Have fun celebrating your own misery.

BainesHOF
03-14-2014, 02:11 AM
I like it (with the exception of featuring Danks). It's professional and, let's face it, there's not much to work with coming off last season.

amsteel
03-14-2014, 08:50 AM
Much better than the recent 'comedic' efforts.

russ99
03-14-2014, 11:01 AM
I like it.

BTW: Bucktown is loaded with Sox fans, that whole South vs. North thing doesn't really apply any more.

Rocky Soprano
03-14-2014, 11:22 AM
I kind of like it, there's some potential here and yes, at least it looks like it was edited by a professional who actually gets paid to do those kinds of things.

I can't believe the Bulls do such a good job of branding themselves Chicago Basketball and the Sox make almost no attempt to brand themselves a Chicago team. Maybe this is a slow movement in that direction. Hopefully.

I like it too.

kobo
03-14-2014, 11:47 AM
I like it as well.

kittle42
03-14-2014, 12:55 PM
that whole South vs. North thing doesn't really apply any more.

I think that is highly, highly disputable.

Milw
03-14-2014, 04:49 PM
I've been as critical as anyone toward the Sox' marketing efforts of late, and I've got nothing bad to say about this one. It's professional looking, and that alone makes it better than anything they put out in 2012 or 2013.

GlassSox
03-15-2014, 01:32 PM
Not bad, I like it. :cool:

thomas35forever
03-15-2014, 03:59 PM
Pretty good. Hope everything goes better than most of the last few years.

MUsoxfan
03-15-2014, 04:18 PM
They can create all the ad campaigns they want, but at the end of the day, marketing starts when people get to the front door. If people immediately walk in to the scowls of unfriendly employees at the gate and throughout the ballpark, it's much less likely they'll make a return trip

anewman35
03-15-2014, 04:47 PM
They can create all the ad campaigns they want, but at the end of the day, marketing starts when people get to the front door. If people immediately walk in to the scowls of unfriendly employees at the gate and throughout the ballpark, it's much less likely they'll make a return trip

I'm pretty sure people would be fine with unfriendly employees if the tickets were cheap enough or the team was winning. It's a part, sure, but I don't think it's THE key to everything.

Milw
03-15-2014, 09:04 PM
I'm pretty sure people would be fine with unfriendly employees if the tickets were cheap enough or the team was winning. It's a part, sure, but I don't think it's THE key to everything.
Yeah, or, you know, the employees could be friendly AND the team could win. Explain to me why this is a zero sum game? :scratch:

anewman35
03-15-2014, 09:56 PM
Yeah, or, you know, the employees could be friendly AND the team could win. Explain to me why this is a zero sum game? :scratch:

Sure, that could happen. I guess I'm basically just annoyed that every single one of these threads ends up being people complaining about customer service and saying that's what hurts attendance, and I just don't think that's really true, since there were plenty of people there in 05 and 06 and the service wasn't any better. I think it's pretty clear by this point that the way to get people in the park is to win - they're not going to get people in the park when they're losing, even with great customer service

MUsoxfan
03-15-2014, 10:32 PM
Sure, that could happen. I guess I'm basically just annoyed that every single one of these threads ends up being people complaining about customer service and saying that's what hurts attendance, and I just don't think that's really true, since there were plenty of people there in 05 and 06 and the service wasn't any better. I think it's pretty clear by this point that the way to get people in the park is to win - they're not going to get people in the park when they're losing, even with great customer service


Sure, lots more people will go if the team is winning. Nobody is disputing that

In marketing, you have to go in assuming the team will suck. There's endless competition for your dollar in this city and every city. People tend to spend money where they feel welcome.

If you go to a restaurant and the staff acts surly and acts though it's a hassle to give you their mediocre food, you probably aren't going back even though it's right in your neighborhood and you like the idea of supporting it.

The same can be said for pro sports teams. If you're a casual fan of a sports team, you're gonna want to support them. However, if once you get there, they treat you like an inconvenience and put out a sub-par product (both on the field and behind the counter), you'll most likely rethink if you want to repeat that experience the next time you have a pocket full of cash.

I've been to events all over the country as many on this board have. I can't think of a team with a more unfriendly customer experience than this team. Even in this city, the experience at the UC and at Wrigley are heads and shoulders above the Cell.

I understand the "neighborhood agreement" when it comes to employment and whatnot, but there's no reason to use that as an excuse to not try and improve.

The most clever commercials from the best ad agencies can only do so much if you're going to provide a generally ****ty experience when you're lucky enough to have casual fans give you their hard-earned money

I know I seem like lunatic to people on this board. But people on this board are not the people the Sox are trying to reach. We're gonna go regardless of anything less than the Sox have people actually spit in our faces on the way in the gates.

They need to draw in casual fans. Outright complacency within the organization is actively prohibiting that from happening, unless the Sox are in first place all year long.

gobears1987
03-15-2014, 11:04 PM
The White Sox have a great marketing campaign for once. I'm impressed and am almost certain that someone had to overrule Brooks Boyer for this to be done.

soxfanreggie
03-15-2014, 11:44 PM
Sure, lots more people will go if the team is winning. Nobody is disputing that

In marketing, you have to go in assuming the team will suck. There's endless competition for your dollar in this city and every city. People tend to spend money where they feel welcome.

If you go to a restaurant and the staff acts surly and acts though it's a hassle to give you their mediocre food, you probably aren't going back even though it's right in your neighborhood and you like the idea of supporting it.

The same can be said for pro sports teams. If you're a casual fan of a sports team, you're gonna want to support them. However, if once you get there, they treat you like an inconvenience and put out a sub-par product (both on the field and behind the counter), you'll most likely rethink if you want to repeat that experience the next time you have a pocket full of cash.

I've been to events all over the country as many on this board have. I can't think of a team with a more unfriendly customer experience than this team. Even in this city, the experience at the UC and at Wrigley are heads and shoulders above the Cell.

I understand the "neighborhood agreement" when it comes to employment and whatnot, but there's no reason to use that as an excuse to not try and improve.

The most clever commercials from the best ad agencies can only do so much if you're going to provide a generally ****ty experience when you're lucky enough to have casual fans give you their hard-earned money

I know I seem like lunatic to people on this board. But people on this board are not the people the Sox are trying to reach. We're gonna go regardless of anything less than the Sox have people actually spit in our faces on the way in the gates.

They need to draw in casual fans. Outright complacency within the organization is actively prohibiting that from happening, unless the Sox are in first place all year long.

You're right that customer service is very important. I think there are a lot of fans that have a negative experience and for the casual fan, that could cause them to not come back. That being said, the biggest draw for sports teams is winning. If you are winning and going to the playoffs, you're going to see crowds like we did in 2005 and 2006. Sustain that success for a while and you'll build a big legion of fans. If you just hit it here and there, it's tough to build that legion of fans up.

With that commercial, great job!

DumpJerry
03-16-2014, 02:54 AM
They can create all the ad campaigns they want, but at the end of the day, marketing starts when people get to the front door. If people immediately walk in to the scowls of unfriendly employees at the gate and throughout the ballpark, it's much less likely they'll make a return trip
I've been to hundreds, probably well over a 1,000 Sox games at home. I have never seen negative attitudes (or "scowls") from the employees. Of course, I'm not a prima donna who expects the gate employees to greet me by name, compliment me on my haircut, ask how the family is doing, offer to escort me to my seat, get my food and drink for me or perform other "favors" to make sure I'm happy.

I guess you're just talking generally the gate (and other employees) should be welcoming but are not talking specifically about how it is to attend a Sox game.

roylestillman
03-16-2014, 07:58 AM
I've been to hundreds, probably well over a 1,000 Sox games at home. I have never seen negative attitudes (or "scowls") from the employees. Of course, I'm not a prima donna who expects the gate employees to greet me by name, compliment me on my haircut, ask how the family is doing, offer to escort me to my seat, get my food and drink for me or perform other "favors" to make sure I'm happy.

I guess you're just talking generally the gate (and other employees) should be welcoming but are not talking specifically about how it is to attend a Sox game.

Hate to disagree, but what ballpark are you going to? Granted, as a group the vendors tend to be the nicest of the bunch, but c'mon... "Ushers" on a good day are benignly useless. Concession workers, with exceptions, are baffled by things like gift cards and credit cards. The bum's rush you get from all parties at the end of the game is downright rude. Seemingly made up rules, such as turning off down escalators, and shutting of access to the staircase at Gate 5 on a whim are aggravating. I know one friend who gave up his season tickets because he could not convince the woman at the elevator at Gate 5 to let his mother, who is in her late 80's to ride the elevator without being in a wheelchair, even with a "permission slip" he received from customer service. Shutting down souvenier stands before the game is over. I could go on but I'm straying from the topic of the original post.

WhiteSox5187
03-16-2014, 12:46 PM
I've been to hundreds, probably well over a 1,000 Sox games at home. I have never seen negative attitudes (or "scowls") from the employees. Of course, I'm not a prima donna who expects the gate employees to greet me by name, compliment me on my haircut, ask how the family is doing, offer to escort me to my seat, get my food and drink for me or perform other "favors" to make sure I'm happy.

I guess you're just talking generally the gate (and other employees) should be welcoming but are not talking specifically about how it is to attend a Sox game.

Hate to disagree, but what ballpark are you going to? Granted, as a group the vendors tend to be the nicest of the bunch, but c'mon... "Ushers" on a good day are benignly useless. Concession workers, with exceptions, are baffled by things like gift cards and credit cards. The bum's rush you get from all parties at the end of the game is downright rude. Seemingly made up rules, such as turning off down escalators, and shutting of access to the staircase at Gate 5 on a whim are aggravating. I know one friend who gave up his season tickets because he could not convince the woman at the elevator at Gate 5 to let his mother, who is in her late 80's to ride the elevator without being in a wheelchair, even with a "permission slip" he received from customer service. Shutting down souvenier stands before the game is over. I could go on but I'm straying from the topic of the original post.

I agree, the vendors are great but the ushers and the people working behind the counters are at best useless and at worst, flat out rude. Of course, I'm the kind of fan where I don't mind that because I am going to go to the games regardless - but if I have a family of four and I'm not really much of a White Sox fan and that is my experience at the ballpark, I am probably not likely to go back unless the team is real good.

kittle42
03-16-2014, 12:59 PM
The ballpark experience is especially important to attracting casuals and out-of-towners.

ChiSoxGal85
03-16-2014, 01:16 PM
I agree, the vendors are great but the ushers and the people working behind the counters are at best useless and at worst, flat out rude. Of course, I'm the kind of fan where I don't mind that because I am going to go to the games regardless - but if I have a family of four and I'm not really much of a White Sox fan and that is my experience at the ballpark, I am probably not likely to go back unless the team is real good.

Bingo.

Diehards like us WSIers will go to games regardless. But if you want to grow the fan base, you have to win over the casual fan that may care a little less whether the Sox win or lose, but will judge whether they come back on the entire game experience. And I don't mean adding things to do like Fundamentals - I'm talking about basic friendly customer service. There really is no excuse to having rude or clueless employees at all.

Back to the original topic: Saw the ad; my original impression was "meh". But I didn't expect much. Last year's team was a train wreck, can't build off of that hot mess. The new campaign is pretty benign, I guess. I like humorous ads because I like people that don't take themselves too seriously....just my own personal preference.

Stanley
03-16-2014, 03:41 PM
I don't mind it. Seems to fit this type of season nicely. Not sure what people expect from these marketing campaigns. I think they are on the right track after the last couple of losers.

RealFan
03-16-2014, 05:08 PM
I've been to hundreds, probably well over a 1,000 Sox games at home. I have never seen negative attitudes (or "scowls") from the employees. Of course, I'm not a prima donna who expects the gate employees to greet me by name, compliment me on my haircut, ask how the family is doing, offer to escort me to my seat, get my food and drink for me or perform other "favors" to make sure I'm happy.

I guess you're just talking generally the gate (and other employees) should be welcoming but are not talking specifically about how it is to attend a Sox game.


This is my experience as well. Not a single issue in over 30 years of attendance. I have always been treated well by all employees at the park without reservation. I queried my fellow ST partners and none of them had anything negative to say. The only time I have heard of it is on WSI which isn't to say it isn't true but that perhaps it isn't as prevalent as everyone thinks it is.

dickallen15
03-16-2014, 05:56 PM
This is my experience as well. Not a single issue in over 30 years of attendance. I have always been treated well by all employees at the park without reservation. I queried my fellow ST partners and none of them had anything negative to say. The only time I have heard of it is on WSI which isn't to say it isn't true but that perhaps it isn't as prevalent as everyone thinks it is.

Other than slow moving concession stands, I have never had an issue either, and I have have gome to at least 1000 games, of course, I am not paying much attention to the facial expression of the person scanning my ticket, and really would rather they not ask me about my day. I also know the seating area quite well and don't need help from ushers finding my seat.

DumpJerry
03-16-2014, 10:48 PM
Other than slow moving concession stands, I have never had an issue either, and I have have gome to at least 1000 games, of course, I am not paying much attention to the facial expression of the person scanning my ticket, and really would rather they not ask me about my day. I also know the seating area quite well and don't need help from ushers finding my seat.
Slow moving? I went to a Cub game at the Urinal a coupe of years back. The menu board for the concession stand had FIVE ITEMS. Stood in line for 45 minutes. Granted a lot of it was the idiot customers now knowing (after 45 minutes) what they wanted when they got to the counter, but the service was very slow. Never experienced anything close to this at Comiskey.

I ignore the ushers, I know where my seats are, this is why I've never had a bad experience with them.

dickallen15
03-17-2014, 09:38 AM
Slow moving? I went to a Cub game at the Urinal a coupe of years back. The menu board for the concession stand had FIVE ITEMS. Stood in line for 45 minutes. Granted a lot of it was the idiot customers now knowing (after 45 minutes) what they wanted when they got to the counter, but the service was very slow. Never experienced anything close to this at Comiskey.

I ignore the ushers, I know where my seats are, this is why I've never had a bad experience with them.


The stands are slow moving, but I have been to several stadiums and they are no more slow moving then the other places. This night and day between USCF and every other place, I don't see. But these are minimum wage employees. You want cheap tickets, you get cheap employees, and although there are several exceptions, you usually wind up with what you pay for.

I just mentioned it because it is one complaint I find legitimate. The others are laughable. If the reason you won't go back to a game is because the person handing you your bobblehead wasn't smiling, obviously you aren't going to be a long time customer anyway, and will find some other reason not to go if said employee has a smile so wide you think they are doing a Crest commercial.

TomBradley72
03-17-2014, 10:10 AM
Off all the ballparks I've visited- White Sox are in the bottom 20% when it comes to overall customer service- but a consistently winning team will overcome that when it comes to attendance, etc.

This ad is OK- much more professional than some of the amateur hour stuff they've produced the past few years.

Overall- I feel like the franchise is getting "back on track"- and I'm optimistic we will be one of the "surprise" teams for 2014-

SOXSINCE'70
03-17-2014, 11:04 AM
Win games.That's the best PR any team could have.

RealFan
03-17-2014, 01:16 PM
Off all the ballparks I've visited- White Sox are in the bottom 20% when it comes to overall customer service- but a consistently winning team will overcome that when it comes to attendance, etc.

This ad is OK- much more professional than some of the amateur hour stuff they've produced the past few years.

Overall- I feel like the franchise is getting "back on track"- and I'm optimistic we will be one of the "surprise" teams for 2014-

I have been to half of the MLB parks and can say that my experience at the Cell is right in the middle. I don't sense any unfriendly feelings in any MLB parks, let alone at the Cell. In fact, when my out of town friends visit, they tell me that the concessions are above average and that they are surprised by how nice the park is.

anewman35
03-17-2014, 05:12 PM
I agree, the vendors are great but the ushers and the people working behind the counters are at best useless and at worst, flat out rude. Of course, I'm the kind of fan where I don't mind that because I am going to go to the games regardless - but if I have a family of four and I'm not really much of a White Sox fan and that is my experience at the ballpark, I am probably not likely to go back unless the team is real good.

I'm the father in a family of four, and at least in my family, we tend to do what the kids like...and kids don't care about rude ushers.

My_Sox_Summer
03-18-2014, 01:25 PM
I've been to over 100 games in the past two seasons. My only complaint would be the ushers checking tickets in the 7th inning. At that point, who cares?

Not sure what people expect from folks that make minimum wage. It's a very thankless job and most people are far too critical for their own good. The usher in the uppers behind home (black guy with braids) is the best damn usher I have ever seen. He CARES. He's also not 18. At 18, I did my job and went home. Did I understand the concept of customer service? Hell no. My best experiences with folks in customer service are usually with older folks. They get it, the young kids don't. James the margarita guy is awesome. Ho the Hotdog Lady (RIP) was pretty awesome too. Nelson is a great beer vendor. The woman who makes the beef sandwiches under the scoreboard, top notch. Great customer service and always has quite the conversation going with many folks. The family that runs the craft beer station in right, awesome as ever.

I once meet up with some folks in a suite, they had the pass in the suite, I was waiting at the entrance for them to come down. A lady asked me who I was waiting for, then escorted me to the suite (through many back areas) so my friend didn't have to come down. She was a nice lady too.

I haven't really had many bad experiences at the park. Do I have to wait for my drink sometimes? Yeah. My food? Yeah. But unless I am making it, I have to wait anyways. You can always bring your own food and not have to hassle with people.

I think it has to be rough to staff a 6 month part time job. Especially one that doesn't pay very well. I managed a security crew at McCormick, I would have people begging for work, then not show up to their shift. And we paid $10 an hour! You need a good staff leader who understands how to keep their employee's happy and motivated. I am sure the apathy runs rampant with both the employees and the managers. It starts at the top, both the good and the bad.

I like the new ad. I look forward to the next one when some of the new talent makes a name for themselves.

Brian26
03-18-2014, 08:45 PM
I've been to hundreds, probably well over a 1,000 Sox games at home. I have never seen negative attitudes (or "scowls") from the employees. Of course, I'm not a prima donna who expects the gate employees to greet me by name, compliment me on my haircut, ask how the family is doing, offer to escort me to my seat, get my food and drink for me or perform other "favors" to make sure I'm happy.


Hate to disagree, but what ballpark are you going to? Granted, as a group the vendors tend to be the nicest of the bunch, but c'mon... "Ushers" on a good day are benignly useless. Concession workers, with exceptions, are baffled by things like gift cards and credit cards.

Reality is somewhere in the middle. I believe, for the most part, that the workers have good attitudes. I've noticed the concession stands are slower than they should be, and when that's the case I'll just leave. It's not worth missing three innings of baseball to get food.

When I have any complaints, its generally about tangential things like too much butter on the popcorn, stale hotdug buns, no scorecards being sold in the upper deck, music on the PA too loud....stuff like that. Less of an attitude problem and more of just generally poor organization or lack of training.

Royal mentioned Gate 5 being shutdown for no reason....the one that gets me all the time is when they shutdown Gate 6 from the UD & Club Level, which is always an inconvenience because that's the quickest way to get to the L. They didn't do it last year, but it used to happen quite often.

amsteel
03-18-2014, 09:25 PM
Based on the number/selection of tickets available and now this I'm thinking OD is nowhere near being sold out.

https://twitter.com/whitesox/status/446088703140569089

My_Sox_Summer
03-19-2014, 11:46 AM
Based on the number/selection of tickets available and now this I'm thinking OD is nowhere near being sold out.

https://twitter.com/whitesox/status/446088703140569089

Considering it snowed on Saturday, I am not that shocked that it isn't sold out.

If it warms up in the coming weeks, it will be a sellout.

comiskey2000
03-19-2014, 12:27 PM
Tons of great UD seats still available for Opening Day. I know the team lost 99 games last year, but Opening Day was always a tough ticket. Oh well, it will still be fun.

NightTrain Veeck
03-20-2014, 03:48 PM
Off all the ballparks I've visited- White Sox are in the bottom 20% when it comes to overall customer service- but a consistently winning team will overcome that when it comes to attendance, etc.

This ad is OK- much more professional than some of the amateur hour stuff they've produced the past few years.

Overall- I feel like the franchise is getting "back on track"- and I'm optimistic we will be one of the "surprise" teams for 2014-

I'm curious to know what puts the Sox in the bottom 20% and how many parks that includes. What are some of the biggest customer service improvements you would like to address? A consistently winning team is no excuse.

WhiffleBall
03-20-2014, 04:36 PM
Tons of great UD seats still available for Opening Day. I know the team lost 99 games last year, but Opening Day was always a tough ticket. Oh well, it will still be fun.

I just checked and was able to pull up 4 platinum level seats in row 14. The cold weather and it being on a Monday are two big factors. Friday opening days are always more popular. It will probably sell out or come close to selling out if the weather is nice.

BainesHOF
03-20-2014, 09:18 PM
Based on the number/selection of tickets available and now this I'm thinking OD is nowhere near being sold out.

https://twitter.com/whitesox/status/446088703140569089

I'm not talking about Opening Day, but some games have a shockingly amount of good seats available. That's not true for weekend games thanks to partial packages, but some weekday games look like a desert of empty seats right now. The renewal rate for full season tickets must have been abysmal.

kittle42
03-21-2014, 10:30 AM
I'm not talking about Opening Day, but some games have a shockingly amount of good seats available. That's not true for weekend games thanks to partial packages, but some weekday games look like a desert of empty seats right now. The renewal rate for full season tickets must have been abysmal.

It was, is my guess. We got to move over three sections - three (one, if that, was the most I was able to move since 2006) - and three rows closer to the field.

It *almost* made me actually want to take a piece of my own season ticket plan, but alas, that would still make zero financial sense.

QueerGirrl
03-23-2014, 02:36 PM
I like it.

BTW: Bucktown is loaded with Sox fans, that whole South vs. North thing doesn't really apply any more.

Agreed, there are a ton of us Sox fans here on the Northside (I'm in Edgewater). I liked it, the Sox represent the whole city.

cub killer
03-23-2014, 09:35 PM
I like it. The comedy crap was dumb. This one is perfect.

Now if they can only stick to this for more than one year. There is no rule that says slogans must be changed like underwear.

I'd have no problem if they threw Good Guys Wear Black and Grinder Rules into the slogan rotation. If it ain't broke...

kaufsox
03-26-2014, 12:57 AM
I liked the marketing for 2014. For the first time in ages it doesn't feel like they are trying too hard.

As far as the poor customer service discussion at the Cell, can't say I've experienced it. I generally go to about 20 games a year and find most of the employees friendly. Sure, every once in a while I'll run into an unhelpful person, but it's more the exception than the rule. My favorite person is the nice lady who sells the brisket sandwiches. She always gives me extra pickles. :D:

#1swisher
03-26-2014, 01:52 PM
Chuck Garfien ‏@ChuckGarfien (https://twitter.com/ChuckGarfien)

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https://pbs.twimg.com/media/BjquuK-CAAA1_74.jpg (http://t.co/uaYCNOqjTU)

Dibbs
03-26-2014, 02:04 PM
I liked the marketing for 2014. For the first time in ages it doesn't feel like they are trying too hard.

As far as the poor customer service discussion at the Cell, can't say I've experienced it. I generally go to about 20 games a year and find most of the employees friendly. Sure, every once in a while I'll run into an unhelpful person, but it's more the exception than the rule. My favorite person is the nice lady who sells the brisket sandwiches. She always gives me extra pickles. :D:


I've been to 32 ballparks in my life. I would put US Cellular near or at the bottom in terms of customer service from ushers and employees working the food stands. It is very bad in comparison to other stadiums in my experience.

TomBradley72
03-26-2014, 02:25 PM
I'm curious to know what puts the Sox in the bottom 20% and how many parks that includes. What are some of the biggest customer service improvements you would like to address? A consistently winning team is no excuse.


I've been to 24 different MLB ballparks- the areas where I think the Sox come up short (in no particular order) are:
Overall friendliness and helpfulness of the staff you encounter
Overall quality and variety of food available
For promotions/giveaways- many teams are "All Fans" vs. "First 20,000", etc.
Overall scoreboard set up
When attendence for a game is low- Sox are much more inclined to have stands completely closed or close up early
Very subjective- just my opinion-
(I'll also add- I like alot of the things they are doing this year- expanded food menu, the K Zone for Sale, etc.)

kaufsox
03-26-2014, 11:46 PM
I've been to 24 different MLB ballparks- the areas where I think the Sox come up short (in no particular order) are:
Overall friendliness and helpfulness of the staff you encounter
Overall quality and variety of food available
For promotions/giveaways- many teams are "All Fans" vs. "First 20,000", etc.
Overall scoreboard set up
When attendence for a game is low- Sox are much more inclined to have stands completely closed or close up early
Very subjective- just my opinion-
(I'll also add- I like alot of the things they are doing this year- expanded food menu, the K Zone for Sale, etc.)

I can't say I've been to 24 ballparks, but I'll take you at your word that the helpfulness of the staff is lacking, but I've never really experienced it, at least consistently.

I have to disagree on the food selection however. From the brisket sandwiches, the bao (hidden gem of the park) burger barn among others, I can't think of many stadiums with better food. Some items at certain venues (Boog's bbq a personal favorite) are better, but for variety and overall quality USCF is pretty good.

I do agree with you regarding the scoreboard set up as well. More than anything, the White Sox are just behind the curve. When the scoreboard was originally put in, it was top of the line. The line has moved up considerably since then. If nothing else the "light bulb" scoreboard needs to be jettisoned and something capable of handling more data is needed.

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Milw
03-28-2014, 10:13 AM
I can't say I've been to 24 ballparks, but I'll take you at your word that the helpfulness of the staff is lacking, but I've never really experienced it, at least consistently.

I have to disagree on the food selection however. From the brisket sandwiches, the bao (hidden gem of the park) burger barn among others, I can't think of many stadiums with better food. Some items at certain venues (Boog's bbq a personal favorite) are better, but for variety and overall quality USCF is pretty good.

I do agree with you regarding the scoreboard set up as well. More than anything, the White Sox are just behind the curve. When the scoreboard was originally put in, it was top of the line. The line has moved up considerably since then. If nothing else the "light bulb" scoreboard needs to be jettisoned and something capable of handling more data is needed.
The Sox do have above-par food selection. The problem is, you have to wait in line several innings in order to experience it. And even once you get to order, it's a crapshoot whether they'll have what you want to order, let alone be able to deliver it in an expeditious manner.

And don't tell me this doesn't apply to the standalone food carts. Last year, I stood in line for 20 minutes at the build-your-own-burrito cart, only to get to the front of the line to find out that they were out of tortillas AND the barbacoa wasn't warm yet. IT WAS THE SECOND INNING. That's terrible, but the LEAST they could have done was to make an announcement sometime during that 20 minutes that if you're waiting on a barbacoa burrito, you'll be disappointed.

I wish I could say that experience was an aberration.

dickallen15
03-28-2014, 10:39 AM
The Sox do have above-par food selection. The problem is, you have to wait in line several innings in order to experience it. And even once you get to order, it's a crapshoot whether they'll have what you want to order, let alone be able to deliver it in an expeditious manner.

And don't tell me this doesn't apply to the standalone food carts. Last year, I stood in line for 20 minutes at the build-your-own-burrito cart, only to get to the front of the line to find out that they were out of tortillas AND the barbacoa wasn't warm yet. IT WAS THE SECOND INNING. That's terrible, but the LEAST they could have done was to make an announcement sometime during that 20 minutes that if you're waiting on a barbacoa burrito, you'll be disappointed.

I wish I could say that experience was an aberration.

I don't understand why anyone would wait in line that long for a ballpark food item. When I see long lines and they aren't moving quickly, the $12 burrito tends to be something I can live without, just like when I see lines out the door at Portillo's or other places. There are things worth the wait, but why miss the game when it's for a taco bell quality item?

MUsoxfan
03-28-2014, 04:03 PM
I don't understand why anyone would wait in line that long for a ballpark food item. When I see long lines and they aren't moving quickly, the $12 burrito tends to be something I can live without, just like when I see lines out the door at Portillo's or other places. There are things worth the wait, but why miss the game when it's for a taco bell quality item?

So it's the fans fault for wanting the product rather than the fault of poorly managed staff? Got it

dickallen15
03-28-2014, 04:11 PM
So it's the fans fault for wanting the product rather than the fault of poorly managed staff? Got it
There shouldn't be that long of a wait, but it shouldn't be hard to see something is going to be a while.

To me, the only reason someone would wait in line for a burrito at a ballpark for 20 minutes, is just so they can complain about it.

OTOH, if you are waiting that long for a burrito, you must think the burrito is one of the greatest burritos ever made, so at least kudos for the high quality .People wait in line forever for hot dogs at Hot Doug's but no one seems to complain about the staff.

TomBradley72
03-28-2014, 04:19 PM
There shouldn't be that long of a wait, but it shouldn't be hard to see something is going to be a while.

To me, the only reason someone would wait in line for a burrito at a ballpark for 20 minutes, is just so they can complain about it.

OTOH, if you are waiting that long for a burrito, you must think the burrito is one of the greatest burritos ever made, so at least kudos for the high quality .People wait in line forever for hot dogs at Hot Doug's but no one seems to complain about the staff.

Soooo- maybe the reason the person waits in line is because they are very hungry (came straight from work to the game, haven't eaten yet, etc.)- is that really so hard to imagine?

dickallen15
03-28-2014, 04:25 PM
Soooo- maybe the reason the person waits in line is because they are very hungry (came straight from work to the game, haven't eaten yet, etc.)- is that really so hard to imagine?

And there is only one thing to eat at the park? If the line is long and not moving, you are going to be there for a while. Wait in a line for 20 minutes anywhere. It's ridiculously long, and after a few minutes you should be able to tell what is up.

Why would it be different that any other eating establishment which is crowded and you have to wait? If you are hungry and they say it will be a 2 hr wait, you tend to go someplace else.

MUsoxfan
03-28-2014, 04:35 PM
If I were managing concessions for the Sox, I'd want them working rather efficiently because I would like to maximize my sales of $12 Taco Bell quality burritos. I'd want the meat to be hot and the hot dog buns to not be ridiculously stale. Because food that comes out fast and high quality both creates much more profit and makes people think that they would like another $12 crappy burrito the next time they come to the ballpark.

But "Meh, only stupid people wait in line for food" should never be an accepted answer, because it's not a solution to the problem

TomBradley72
03-28-2014, 04:43 PM
And there is only one thing to eat at the park? If the line is long and not moving, you are going to be there for a while. Wait in a line for 20 minutes anywhere. It's ridiculously long, and after a few minutes you should be able to tell what is up.

Why would it be different that any other eating establishment which is crowded and you have to wait? If you are hungry and they say it will be a 2 hr wait, you tend to go someplace else.

Depends on the person and the stand where there's a delay- if you can only eat gluten free- that might be a reason, if you're a vegetarian- that might be a reason, if it's the only thing your kid will eat- that might be a reason, etc.

DSpivack
03-28-2014, 05:59 PM
If I were managing concessions for the Sox, I'd want them working rather efficiently because I would like to maximize my sales of $12 Taco Bell quality burritos. I'd want the meat to be hot and the hot dog buns to not be ridiculously stale. Because food that comes out fast and high quality both creates much more profit and makes people think that they would like another $12 crappy burrito the next time they come to the ballpark.

But "Meh, only stupid people wait in line for food" should never be an accepted answer, because it's not a solution to the problem
Yep.

dickallen15
03-28-2014, 06:52 PM
If I were managing concessions for the Sox, I'd want them working rather efficiently because I would like to maximize my sales of $12 Taco Bell quality burritos. I'd want the meat to be hot and the hot dog buns to not be ridiculously stale. Because food that comes out fast and high quality both creates much more profit and makes people think that they would like another $12 crappy burrito the next time they come to the ballpark.

But "Meh, only stupid people wait in line for food" should never be an accepted answer, because it's not a solution to the problem

You need to sit in the club level. Levy food is better than Sportservice and they serve you so you don't have to stand in line.

MUsoxfan
03-28-2014, 06:59 PM
You need to sit in the club level. Levy food is better than Sportservice and they serve you so you don't have to stand in line.


I agree. I love the work Levy does

But if the Sox want to make repeat customers of the casual fans, they need to start tightening the screws on the general concourses

kaufsox
03-29-2014, 12:23 PM
Wait, the build your own burrito is $12. Does it come with a hug and a kiss? No wonder it takes so long.

kittle42
03-29-2014, 07:39 PM
Soooo- maybe the reason the person waits in line is because they are very hungry (came straight from work to the game, haven't eaten yet, etc.)- is that really so hard to imagine?

Yes.

dickallen15
03-29-2014, 07:42 PM
Yes.

I would think most people really hungry and needing to eat would avoid a long 20 minute line.

MUsoxfan
03-29-2014, 07:49 PM
I would think most people really hungry and needing to eat would avoid a long 20 minute line.

The whole point is that THERE SHOULD NEVER BE a 20 minute line for anything. This is a professional organization that should have their **** together.

I defy anyone to go to another venue and find a wait that long for anything. At 35th & Shields, it's becoming the norm rather than the exception

dickallen15
03-30-2014, 07:46 AM
The whole point is that THERE SHOULD NEVER BE a 20 minute line for anything. This is a professional organization that should have their **** together.

I defy anyone to go to another venue and find a wait that long for anything. At 35th & Shields, it's becoming the norm rather than the exception

It isn't the norm. I have been going to the park since it opened and despite agreeing some stands seem to take their time, have never waited 20 minutes in a line. How many times have you waited 20 minutes in a concession line? And if the line is long, and you are hungry, anywhere you go it is going to take time. They ran out of what he wanted and were in the process of making more because the line was so long. That is not unique to USCF. I was at a Bears game and a woman a couple of seats away missed almost the entire first half getting some burgers from the DMK stand. You see the length of the line, and know the lines don't move very fast, waiting in it is only for complaining's sake. I have been to many top notch restaurants were they ran out of many menu items. My favorite restaurant is Frontera Grill. Often there is over an hour wait. Sometimes I wait, other times if I am starving, I will save it for another time. People wait over an hour in line at Hot Doug's. I think most people who know him would tell you Doug has his **** together.

Again, anyone who would wait in line that long for a Sporstservice burrito, and those people supporting waiting in line 20 minutes for a Sporstservice burrito are just hunting for things to complain about. Don't tell me a long line or wait has never influenced you to go somewhere else.

MUsoxfan
03-30-2014, 11:07 AM
It isn't the norm. I have been going to the park since it opened and despite agreeing some stands seem to take their time, have never waited 20 minutes in a line. How many times have you waited 20 minutes in a concession line? And if the line is long, and you are hungry, anywhere you go it is going to take time. They ran out of what he wanted and were in the process of making more because the line was so long. That is not unique to USCF. I was at a Bears game and a woman a couple of seats away missed almost the entire first half getting some burgers from the DMK stand. You see the length of the line, and know the lines don't move very fast, waiting in it is only for complaining's sake. I have been to many top notch restaurants were they ran out of many menu items. My favorite restaurant is Frontera Grill. Often there is over an hour wait. Sometimes I wait, other times if I am starving, I will save it for another time. People wait over an hour in line at Hot Doug's. I think most people who know him would tell you Doug has his **** together.

Again, anyone who would wait in line that long for a Sporstservice burrito, and those people supporting waiting in line 20 minutes for a Sporstservice burrito are just hunting for things to complain about. Don't tell me a long line or wait has never influenced you to go somewhere else.

Apparently this concept is over your head and it's impossible to get through to you.

It's not about just me. The only long lines I wait in on a semi-regular basis is the Beers of the Midwest line. (10-15 min every time)

My point is not about me. It's about the casual fan and the Sox marketing to bring them in.

These commercials every year aren't for us. They're for the people who haven't ever gone to a game or go infrequently. My point is why put the time and effort into having a marketing campaign when they treat the customer like **** once they get into the gates.

Many people here don't notice this. They've become immune. Or they don't want to notice it. Others have pointed out the varied consistent ways they make every customer seem like an inconvenience.

As I've said before. The Sox can pump all the money they want into ad space, but if the customer (who doesn't know that only 5 people in a line means a 20min wait) leaves unhappy with the customer service, the less likely that customer is to return. This should also be of extra emphasis to them during years they know it's gonna be bad on the field.

It can be several hundred dollars to take a family to a game. The Sox should want to fight for that money, or those dollars will be spent at a place "with no line".

Milw
03-31-2014, 09:59 AM
Apparently this concept is over your head and it's impossible to get through to you.

It's not about just me. The only long lines I wait in on a semi-regular basis is the Beers of the Midwest line. (10-15 min every time)

My point is not about me. It's about the casual fan and the Sox marketing to bring them in.

These commercials every year aren't for us. They're for the people who haven't ever gone to a game or go infrequently. My point is why put the time and effort into having a marketing campaign when they treat the customer like **** once they get into the gates.

Many people here don't notice this. They've become immune. Or they don't want to notice it. Others have pointed out the varied consistent ways they make every customer seem like an inconvenience.

As I've said before. The Sox can pump all the money they want into ad space, but if the customer (who doesn't know that only 5 people in a line means a 20min wait) leaves unhappy with the customer service, the less likely that customer is to return. This should also be of extra emphasis to them during years they know it's gonna be bad on the field.

It can be several hundred dollars to take a family to a game. The Sox should want to fight for that money, or those dollars will be spent at a place "with no line".
:clap:

Milw
03-31-2014, 10:05 AM
So to recap the counterarguments of the customer service apologists:

1. There aren't any real service problems at U.S. Cellular Field.
2. If there are service problems, they're minor, and you're just being overly sensitive.
3. It's your fault for expecting great service.
4. If you stood in line too long for food, that's on you.
5. You're willing to pay the ridiculously high prices the Sox charge for food, so you deserve any difficulties you encounter.
6. None of it matters anyway because you'll still go to the games. Suckers.

Did I miss anything?

dickallen15
03-31-2014, 10:15 AM
So to recap the counterarguments of the customer service apologists:

1. There aren't any real service problems at U.S. Cellular Field.
2. If there are service problems, they're minor, and you're just being overly sensitive.
3. It's your fault for expecting great service.
4. If you stood in line too long for food, that's on you.
5. You're willing to pay the ridiculously high prices the Sox charge for food, so you deserve any difficulties you encounter.
6. None of it matters anyway because you'll still go to the games. Suckers.

Did I miss anything?

Or for the whiners
1. The food sucks. There is not enough variety and the buns are stale.
2. I like to wait in line for 20 minutes anyway so I can complain.
3. The promotions they have done for years are "tired".
4. Anything they have changed that they have done for years, isn't "tired".
5. I need employees smiling at me at all times.
6. I should be able to go wherever I want if I buy the cheapest ticket. Confining me to the upper deck doesn't let me see the statues again and again, or let me stand in the long lines I like to complain about.
7. Green seats are far more comfortable than blue ones.

Milw
03-31-2014, 11:56 AM
Or for the whiners
1. The food sucks. There is not enough variety and the buns are stale.
2. I like to wait in line for 20 minutes anyway so I can complain.
3. The promotions they have done for years are "tired".
4. Anything they have changed that they have done for years, isn't "tired".
5. I need employees smiling at me at all times.
6. I should be able to go wherever I want if I buy the cheapest ticket. Confining me to the upper deck doesn't let me see the statues again and again, or let me stand in the long lines I like to complain about.
7. Green seats are far more comfortable than blue ones.
Holy strawman.

Nobody likes to wait in line. You think I'd rather miss an inning of action so I can complain? Seriously, give me a break.

Nobody in this thread has complained about tired promotions. I've personally never made that complaint ever.

I don't need employees "smiling at me" constantly. I need them to not be grouchy bitches.

Nobody in this thread has complained about lower-deck access.

Nobody in this thread has complained about seat color.

It's true that the food is often stale and the marketing department changes popular things frequently just for the sake of it. I think those are both legitimate beefs, and anyone who is OK with those things needs shouldn't be.

But yeah, you've proven you're good at strawman arguments. Bravo.

doublem23
03-31-2014, 04:22 PM
Saw this photo taken from today's festivities

https://scontent-b-ord.xx.fbcdn.net/hphotos-prn2/t1.0-9/1239674_10152093828616429_1274491900_n.jpg

Still a long way to go, but nice to see a little city branding here.

Milw
03-31-2014, 04:57 PM
Saw this photo taken from today's festivities

https://scontent-b-ord.xx.fbcdn.net/hphotos-prn2/t1.0-9/1239674_10152093828616429_1274491900_n.jpg

Still a long way to go, but nice to see a little city branding here.

It's a start. Still blows my mind that the Chicago flag doesn't appear anywhere on any of our uniforms. But it's a start.

amsteel
03-31-2014, 11:51 PM
I timed my only in game concession food trip today: 29 minutes to get a nacho helmet on the Club level after the second inning: 24 to order, 5 to get it. And the only time the line moved before I placed the order was because people were bailing.

So yes, they took 2 orders in 25 minutes. And there were people that waited longer than me waiting to get one hot dog.

Also, the same stand had no idea when to cut off beer sales since none of the TVs within viewing distance actually had the game on. I can honestly say that I cannot think of a more inefficient operation than White Sox concessions.

FallOfFingolfin
04-01-2014, 08:22 AM
I timed my only in game concession food trip today: 29 minutes to get a nacho helmet on the Club level after the second inning: 24 to order, 5 to get it. And the only time the line moved before I placed the order was because people were bailing.

So yes, they took 2 orders in 25 minutes. And there were people that waited longer than me waiting to get one hot dog.

Also, the same stand had no idea when to cut off beer sales since none of the TVs within viewing distance actually had the game on. I can honestly say that I cannot think of a more inefficient operation than White Sox concessions.

I have never sat in the club level. But I get the nachos every single game I go to and I've never had to wait more than a minute or two. But then, I show up early and eat before the game because I don't want to miss anything.

WhiffleBall
04-01-2014, 09:23 AM
They patted down everyone yesterday which made for insanely long lines right before game time. The lines were so long that we went into the old Bacardi at the Park and had a couple of beers before the lines were reasonable. Bacardi also had the Cubs game on all the outdoor TVs and no one could figure out how to get to whatever channel the Sox were on.

There were long lines at the miller lite beer stand by 147 especially in the 7th inning yet there was not one person in line at the Blue Moon stand two sections over.

The lines for the men's bathroom were ridiculous pretty much the whole game.

doublem23
04-01-2014, 09:34 AM
It's a start. Still blows my mind that the Chicago flag doesn't appear anywhere on any of our uniforms. But it's a start.

I don't know if the flag has to physically appear on the uniforms but the Sox don't do ANYTHING to brand themselves with popular city logos. You go to the United Center for a Bulls game and it's CHICAGO BASKETBALL, city-inspired movies, etc. The Sox don't do any of that. Hope this is a change in their approach, now that we're officially the city's favorite baseball team (http://deadspin.com/facebook-data-provide-the-most-accurate-mlb-fandom-map-1555222593).

WhiteSox5187
04-01-2014, 12:44 PM
It's a start. Still blows my mind that the Chicago flag doesn't appear anywhere on any of our uniforms. But it's a start.

Back in the early '90s guys like Carlton Fisk and Ozzie Guillen had a little decal of the Chicago flag on their helmets. I don't know if it was a team wide thing or if only a couple of guys did it.

You can kind of see it on the back of Ventura's helmet here:
http://cdn0.sbnation.com/uploads/chorus_image/image/8533387/ventura.0_standard_730.0.jpg

FielderJones
04-01-2014, 12:53 PM
I don't know if the flag has to physically appear on the uniforms but the Sox don't do ANYTHING to brand themselves with popular city logos.

The new opening montage has some city flags and six-pointed star symbols. It doesn't appear to be online yet.

doublem23
04-01-2014, 12:54 PM
The new opening montage has some city flags and six-pointed star symbols. It doesn't appear to be online yet.

http://gifrific.gifrific.netdna-cdn.com/wp-content/uploads/2013/04/Mr-Burns-Saying-Excellent.gif

Foulke You
04-01-2014, 03:50 PM
I timed my only in game concession food trip today: 29 minutes to get a nacho helmet on the Club level after the second inning: 24 to order, 5 to get it. And the only time the line moved before I placed the order was because people were bailing.

So yes, they took 2 orders in 25 minutes. And there were people that waited longer than me waiting to get one hot dog.

Also, the same stand had no idea when to cut off beer sales since none of the TVs within viewing distance actually had the game on. I can honestly say that I cannot think of a more inefficient operation than White Sox concessions.
I was also on the club level yesterday. The problem is that the waiters that normally come to the seats were having technical issues getting their wireless ordering devices working outside near the seats so essentially, this eliminated about 90% of the seat side ordering service on the club level. It likely overwhelmed the club concession stands as people went inside to get food.

Foulke You
04-01-2014, 03:57 PM
They patted down everyone yesterday which made for insanely long lines right before game time. The lines were so long that we went into the old Bacardi at the Park and had a couple of beers before the lines were reasonable.
The Sox are complying with MLB's new security policies which are close to matching the strict ones the NFL has in place. It was PAINFULLY slow yesterday especially between 2:30-3:30. I got in line at 2:40 and made it to my seat at 3:03PM. I had nothing but time so I stop watched it. My line was clocking in at about one person let in the ballpark per 12-15 seconds. This is only about 4 or 5 people per minute in a single line. This simply isn't fast enough when you are dealing with that volume of people. I have a feeling it is going to be like this until the mandated metal detectors are installed. Until then, it is going to be "wanding" for everyone. I shudder to think of what Wrigley will be like during these new security checks. There are less entrances and less space for people to stand at that ballpark.

http://www.ibaf.org/en/news/2014/01/22/usas-mlb-strengthens-security-policy-metal-detecto/83cb1837-6ea0-40ee-a811-b3304ce14e95

gregoriop
04-01-2014, 04:23 PM
I was also on the club level yesterday. The problem is that the waiters that normally come to the seats were having technical issues getting their wireless ordering devices working outside near the seats so essentially, this eliminated about 90% of the seat side ordering service on the club level. It likely overwhelmed the club concession stands as people went inside to get food.


I've never sat in the club level. Do you tip these people? Are they waiters?

Foulke You
04-01-2014, 06:47 PM
I've never sat in the club level. Do you tip these people? Are they waiters?
Yes to both questions. They come to your section and hand you a menu early in the game (or sometimes before). You then place your order with them, then enter it into this networked electronic device, and then your food/drinks are delivered to your section. You can even open a tab on a credit card. Normally, it works really smoothly and is a nice perk to sitting on the club level because you don't have to leave your seats. Yesterday, they seemed to be understaffed (which is unusual for the club level) and the waiter for our group of sections was having a devil of a time getting the networked order machine to work out in the seats so he couldn't really take many orders. Therefore, most of us were going inside to get the food. It was a blip on the radar though I think. Most of the time, the customer service on that level is really good and Levy Foods does a good job.

My_Sox_Summer
04-02-2014, 01:16 PM
I don't know if the flag has to physically appear on the uniforms but the Sox don't do ANYTHING to brand themselves with popular city logos. You go to the United Center for a Bulls game and it's CHICAGO BASKETBALL, city-inspired movies, etc. The Sox don't do any of that. Hope this is a change in their approach, now that we're officially the city's favorite baseball team (http://deadspin.com/facebook-data-provide-the-most-accurate-mlb-fandom-map-1555222593).

There are hats that have the flag on them and several hats that are in the Chicago colors. I don't know how much the Sox have to do with that (guessing not much) but it is available for the fan.

Bulls are the only NBA team in Chicago. Same with the Bears. Having two MLB teams in Chicago kinda makes it hard to define either team as "Chicago Baseball".

Milw
04-02-2014, 01:49 PM
There are hats that have the flag on them and several hats that are in the Chicago colors. I don't know how much the Sox have to do with that (guessing not much) but it is available for the fan.

Bulls are the only NBA team in Chicago. Same with the Bears. Having two MLB teams in Chicago kinda makes it hard to define either team as "Chicago Baseball".
All the more reason to be proactive about it.

doublem23
04-02-2014, 01:51 PM
All the more reason to be proactive about it.

Exactly

doublem23
04-02-2014, 01:53 PM
There are hats that have the flag on them and several hats that are in the Chicago colors. I don't know how much the Sox have to do with that (guessing not much) but it is available for the fan.

Bulls are the only NBA team in Chicago. Same with the Bears. Having two MLB teams in Chicago kinda makes it hard to define either team as "Chicago Baseball".

Bootleg merchandise is not exactly what I was going for

My_Sox_Summer
04-02-2014, 02:20 PM
Bootleg merchandise is not exactly what I was going for

Hats are made by New Era. Sweatshirts by Stitches. Both are official merchandise, sold at the park and Grandstand.

As far as branding one team as Chicago Baseball, well, that is a war we could lose. We drew a million less people last year than our north side neighbors. To proclaim the Sox as "Chicago's Baseball Team" seems to be taking on the Cubs rather than making our product stand out. With the new ad, the Sox are trying to be inclusive, not trying to start an us vs them war. Just my view though.

Milw
04-02-2014, 05:55 PM
Hats are made by New Era. Sweatshirts by Stitches. Both are official merchandise, sold at the park and Grandstand.

As far as branding one team as Chicago Baseball, well, that is a war we could lose. We drew a million less people last year than our north side neighbors. To proclaim the Sox as "Chicago's Baseball Team" seems to be taking on the Cubs rather than making our product stand out. With the new ad, the Sox are trying to be inclusive, not trying to start an us vs them war. Just my view though.
If we put an American flag on our jerseys, are we starting a war with [enter any other team besides Toronto here] to be "America's team," or are we simply asserting our American pride? Right. So putting a Chicago flag on our jerseys is the same thing.

(Marketing aside, the Chicago flag is simply gorgeous, so it should be there for aesthetic reasons alone.)

DSpivack
04-02-2014, 10:34 PM
If we put an American flag on our jerseys, are we starting a war with [enter any other team besides Toronto here] to be "America's team," or are we simply asserting our American pride? Right. So putting a Chicago flag on our jerseys is the same thing.

(Marketing aside, the Chicago flag is simply gorgeous, so it should be there for aesthetic reasons alone.)
If you play in the city limits, no reason not to have a city flag on your jersey.

Maybe the Fire can put a flag of Bridgeview on their jerseys (I jest, but I've seen a number of Fire supporters call for a 3rd jersey designed around the Chicago flag). :tongue:

Brian26
04-02-2014, 11:53 PM
I thought it was a nice touch around 1992-1993 or so when the Sox (or at least many of the players, maybe not all) had the Chicago flag on the back of their batting helmets. That's a distant memory though.

IronFisk
04-03-2014, 01:26 AM
I always wanted the Sox to have a "Back in Black" promotion with AC/DC's song blaring away.

Maybe next year???

HomeFish
04-03-2014, 01:57 AM
The Chicago flag simply doesn't work with our color scheme. It's a great flag, but there are many other ways we can represent the city.

gregoriop
04-03-2014, 09:28 AM
The Chicago flag simply doesn't work with our color scheme. It's a great flag, but there are many other ways we can represent the city.

I think we could incorporate the stars though.

Milw
04-03-2014, 10:52 AM
The Chicago flag simply doesn't work with our color scheme. It's a great flag, but there are many other ways we can represent the city.
You say that as if this franchise gives a rip about color schemes. Three of our jerseys are black/white/gray and one of them is red/white/blue. :rolleyes:

To your point: if color scheme is the objection, no reason we couldn't incorporate the stars in black or white somehow. Or, hell, just use a grayscale version of the flag.

doublem23
04-03-2014, 11:08 AM
You say that as if this franchise gives a rip about color schemes. Three of our jerseys are black/white/gray and one of them is red/white/blue. :rolleyes:

To your point: if color scheme is the objection, no reason we couldn't incorporate the stars in black or white somehow. Or, hell, just use a grayscale version of the flag.

Yeah, if anything, it's kind of a way to celebrate our fair team's historic lack of a cohesive color scheme without going too overboard and bringing back powder blue uniforms.

My_Sox_Summer
04-03-2014, 11:09 AM
If we put an American flag on our jerseys, are we starting a war with [enter any other team besides Toronto here] to be "America's team," or are we simply asserting our American pride? Right. So putting a Chicago flag on our jerseys is the same thing.

(Marketing aside, the Chicago flag is simply gorgeous, so it should be there for aesthetic reasons alone.)

The major difference is that you are not branding yourself as "America's Baseball Team". What was said in this thread was to market yourself as "Chicago Baseball". So no, it is not the same thing as adding an American flag.

The flag is nice, don't get me wrong, but I would rather not see the Sox challenge our north side counterparts. There are caps, shirts, sweatshirts available with the flag. I think that is enough.

Milw
04-03-2014, 11:20 AM
The major difference is that you are not branding yourself as "America's Baseball Team". What was said in this thread was to market yourself as "Chicago Baseball". So no, it is not the same thing as adding an American flag.

The flag is nice, don't get me wrong, but I would rather not see the Sox challenge our north side counterparts. There are caps, shirts, sweatshirts available with the flag. I think that is enough.
You'll note on another active thread (the Facebook data one) that the Sox are actually more popular among Chicagoans. (To be precise: The Sox are more popular among residents of Cook County who use Facebook, which is a statistically large enough sample to matter. This is not exactly the same thing as being more popular among Chicagoans, but it's close enough for the purposes of this discussion.) Given that, we have as much right to assert "Chicago Baseball" as any other team does.

And anyway, what are you so afraid of? Some Lincoln Park chads might laugh at you? Who cares. We're the CHICAGO White Sox, dammit. Time to start acting like it.

DSpivack
04-03-2014, 11:54 AM
You'll note on another active thread (the Facebook data one) that the Sox are actually more popular among Chicagoans. (To be precise: The Sox are more popular among residents of Cook County who use Facebook, which is a statistically large enough sample to matter. This is not exactly the same thing as being more popular among Chicagoans, but it's close enough for the purposes of this discussion.) Given that, we have as much right to assert "Chicago Baseball" as any other team does.

And anyway, what are you so afraid of? Some Lincoln Park chads might laugh at you? Who cares. We're the CHICAGO White Sox, dammit. Time to start acting like it.
And I thought people were calling for a patch. Most casual Chicago baseball fans would hardly notice.

MUsoxfan
04-03-2014, 12:26 PM
The flag is nice, don't get me wrong, but I would rather not see the Sox challenge our north side counterparts.

That's exactly what they should be doing. Brand your Chicago baseball team as the Chicago baseball team. Don't necessarily start mudslinging with the Cubs, but use that beautiful Chicago flag wherever possible.

The Yankees do a great job telling NY that they're the only real team in town. Sure, all those trophies help, but you know that when the Yankees do something, they're speaking for NY.

I've seen games at all four NY baseball stadiums in the last 10 years. The Mets are the neighborhood team. The Yankees are New York's team. There's literally no reason why the Sox can't put the wheels in motion to make that happen for them.

Milw
04-03-2014, 12:36 PM
And I thought people were calling for a patch. Most casual Chicago baseball fans would hardly notice.
A patch would be awesome, but I'd settle for a helmet decal.

I can't tell if your comment that casual fans wouldn't notice is an argument FOR or AGAINST. If they won't notice, then at the very least it can't hurt.

My_Sox_Summer
04-03-2014, 01:01 PM
You'll note on another active thread (the Facebook data one) that the Sox are actually more popular among Chicagoans. (To be precise: The Sox are more popular among residents of Cook County who use Facebook, which is a statistically large enough sample to matter. This is not exactly the same thing as being more popular among Chicagoans, but it's close enough for the purposes of this discussion.) Given that, we have as much right to assert "Chicago Baseball" as any other team does.

And anyway, what are you so afraid of? Some Lincoln Park chads might laugh at you? Who cares. We're the CHICAGO White Sox, dammit. Time to start acting like it.

When we can rally all those fans to get to a game, we'll talk. :smile:

I don't disagree that we have just as much right, but it is a rather large gamble to take in my view.

A few years ago, NU basketball branded it's self as "Chicago's Big Ten Team". I have been to several NU basketball games and Illinois fans outnumber NU fans 2 to 1. Which equates to hurting the brand. I feel the same applies to this scenario.

kittle42
04-03-2014, 01:20 PM
When we can rally all those fans to get to a game, we'll talk. :smile:

I don't disagree that we have just as much right, but it is a rather large gamble to take in my view.

A few years ago, NU basketball branded it's self as "Chicago's Big Ten Team". I have been to several NU basketball games and Illinois fans outnumber NU fans 2 to 1. Which equates to hurting the brand. I feel the same applies to this scenario.

That slogan has done nothing to the brand but make Illinois feel they had to retaliate. So, actually, it worked.

dickallen15
04-03-2014, 01:23 PM
The White Sox used to put decals of the Chicago flag on their helmets. It really didn't make people flee Wrigley Field for what was then New Comiskey Park.

Chez
04-03-2014, 01:24 PM
That slogan has done nothing to the brand but make Illinois feel they had to retaliate. So, actually, it worked.

:D: Excellent. And true! That slogan bugs the crap out of me and most of my Illini friends.

doublem23
04-03-2014, 01:26 PM
A few years ago, NU basketball branded it's self as "Chicago's Big Ten Team". I have been to several NU basketball games and Illinois fans outnumber NU fans 2 to 1. Which equates to hurting the brand. I feel the same applies to this scenario.

I'm not saying brand the team CHICAGO'S MOTHER****IN BASEBALL TEAM, BIIIIIIIIIIIIIIIITCHES, I'm just saying use some more city imagery around the park. More six-pointed stars. More baby blue stripes somewhere. More skyline. More Chicago pride ****. That's what I'm talking about.

DSpivack
04-03-2014, 01:34 PM
A patch would be awesome, but I'd settle for a helmet decal.

I can't tell if your comment that casual fans wouldn't notice is an argument FOR or AGAINST. If they won't notice, then at the very least it can't hurt.
I like the idea of a decal or a patch or whatever, but I think that the reaction here that predicts a backlash against it is overstated, as I doubt most people would even notice it..

kittle42
04-03-2014, 01:36 PM
I like the idea of a decal or a patch or whatever, but I think that the reaction here that predicts a backlash against it is overstated, as I doubt most people would even notice it..

Agreed.

Milw
04-03-2014, 01:38 PM
The White Sox used to put decals of the Chicago flag on their helmets. It really didn't make people flee Wrigley Field for what was then New Comiskey Park.
Right. And how many people fled New Comiskey Park for Wrigley Field because of it?

File it under Things That Probably Won't Help Attendance But Certainly Won't Hurt It And Which Will Make A Segment Of Fans Very Happy Without Pissing Anyone Else Off.

Harry Potter
04-03-2014, 01:49 PM
I'm not saying brand the team CHICAGO'S MOTHER****IN BASEBALL TEAM, BIIIIIIIIIIIIIIIITCHES.

Actually after reading some of these posts above in the thread, I think that's a perfect branding approach :cool:

My_Sox_Summer
04-03-2014, 02:08 PM
That slogan has done nothing to the brand but make Illinois feel they had to retaliate. So, actually, it worked.

Pretty interesting article.

http://www.chicagobusiness.com/article/20121117/ISSUE01/311179985/northwestern-sports-root-for-us-too#

Not quoting numbers so you really can't tell exact figures, but it improved their corporate sponsors.

But the telling line is - But attracting more casual sports fans in a market dominated by professional teams requires winning more big games, especially because Northwestern has fewer alumni in Chicago—80,000—than every Big Ten school except Penn State and Nebraska.

College is one thing, I think it would be polarized at the professional sports level. Just my view though.

I have no issue with using the flag. Just don't think they should knowingly engage in an Us vs Them battle with the Cubs. Beat them in park experience. Beat them with a better team. Beat them with ticket prices and an overall better experience. Just saying it doesn't make it true.

WhiteSox5187
04-03-2014, 04:03 PM
So I keep trying to quote a post but it won't let me, but what the White Sox need to do is win and win consistently and they can be "Chicago's team." The missteps that the White Sox have taken over the years (dating back to 1967) have been well documented and all of those have played a role in contributing to the White Sox being the defacto second team of the second city. But the playing field is more even now and if the White Sox can consistently put a quality product on the field (and by that I mean multiple post-season appearances), I think they can overtake the Cubs.

DSpivack
04-03-2014, 07:04 PM
So I keep trying to quote a post but it won't let me, but what the White Sox need to do is win and win consistently and they can be "Chicago's team." The missteps that the White Sox have taken over the years (dating back to 1967) have been well documented and all of those have played a role in contributing to the White Sox being the defacto second team of the second city. But the playing field is more even now and if the White Sox can consistently put a quality product on the field (and by that I mean multiple post-season appearances), I think they can overtake the Cubs.
I think the Cubs comparison is a distraction. I don't necessarily think the Chicago baseball market is a zero-sum game. The two teams have been in the same market for over a century, clearly the market can support both. But Bridgeport isn't Wrigleyville and the two fan bases aren't the same. For the Sox to draw consistently well, they need to win consistently. It still amazes me that never in the 113 years of team history have they managed to make the playoffs in consecutive years. Just win and the attendance issue will be fine.

I_Liked_Manuel
04-13-2014, 08:04 AM
I went to the game yesterday, my first game in a few years. The concession lines in the upper deck were so long that it was difficult to navigate the concourse. After waiting in the concession line for an inning where the line didn't move a single person, I gave up.

I stopped going to games a few years ago because I didn't like the way that the sox valued their customers - the long lines, inattentive service, etc. I was surprised to see that it's only gotten worse, and I doubt I'll be back this season

anewman35
04-13-2014, 08:58 AM
I went to the game yesterday, my first game in a few years. The concession lines in the upper deck were so long that it was difficult to navigate the concourse. After waiting in the concession line for an inning where the line didn't move a single person, I gave up.

I stopped going to games a few years ago because I didn't like the way that the sox valued their customers - the long lines, inattentive service, etc. I was surprised to see that it's only gotten worse, and I doubt I'll be back this season

Well, that's certainly your right, but I think the problems yesterday were mostly due to them not expecting anywhere near the crowd they got (not some sort of general policy of not valuing their customers). And I know, I know, the Sox should have expected it, or they should always have every single stand open even if nobody is in the park, or whatever, but I think a day with pretty full seats and few stands open is more of a rarity than anything (even from their perspective, it doesn't make any sense to do it on purpose, the Sox are there to make money and they aren't making money if people are leaving lines because they are too long),

dickallen15
04-13-2014, 09:19 AM
I went to the game yesterday, my first game in a few years. The concession lines in the upper deck were so long that it was difficult to navigate the concourse. After waiting in the concession line for an inning where the line didn't move a single person, I gave up.

I stopped going to games a few years ago because I didn't like the way that the sox valued their customers - the long lines, inattentive service, etc. I was surprised to see that it's only gotten worse, and I doubt I'll be back this season

So you are saying you stood in a line for a full inning and not one person was served. Sorry, that is a lie.

I_Liked_Manuel
04-13-2014, 09:37 AM
So you are saying you stood in a line for a full inning and not one person was served. Sorry, that is a lie.

It's no lie

The size of the crowd yesterday was abnormal for an April game, no question. Every weather projection was showing 70+ since mid-week, so I don't think that it should have been unexpected

comiskey2000
04-13-2014, 10:34 AM
Well, that's certainly your right, but I think the problems yesterday were mostly due to them not expecting anywhere near the crowd they got (not some sort of general policy of not valuing their customers). And I know, I know, the Sox should have expected it, or they should always have every single stand open even if nobody is in the park, or whatever, but I think a day with pretty full seats and few stands open is more of a rarity than anything (even from their perspective, it doesn't make any sense to do it on purpose, the Sox are there to make money and they aren't making money if people are leaving lines because they are too long),

I am tired of hearing the "crowd was not expected" excuse. They are a Major League club in Chicago. They need to spend more money and properly staff and supply concession stands. They need to spend more money and get the line moving quicker to enter the ballpark, and keep people moving at the concessions stands.

At least they are trying to reduce ticket prices as much possible. It is pretty easy to find discounts or go to the secondary market.

SBSoxFan
04-13-2014, 11:16 AM
I am tired of hearing the "crowd was not expected" excuse. They are a Major League club in Chicago. They need to spend more money and properly staff and supply concession stands. They need to spend more money and get the line moving quicker to enter the ballpark, and keep people moving at the concessions stands.

At least they are trying to reduce ticket prices as much possible. It is pretty easy to find discounts or go to the secondary market.

If these line issues are the norm, it sounds like they need to do a much better job with forecasting and work flow studies.

BainesHOF
04-13-2014, 11:38 AM
The Sox can't handle a weekend crowd of 28,000 on a nice day? Ridiculous.

anewman35
04-13-2014, 12:31 PM
The Sox can't handle a weekend crowd of 28,000 on a nice day? Ridiculous.

At least to me, the crowd yesterday looked a lot bigger than that. Maybe lots of free tickets?

TomBradley72
04-13-2014, 05:07 PM
Well, that's certainly your right, but I think the problems yesterday were mostly due to them not expecting anywhere near the crowd they got (not some sort of general policy of not valuing their customers). And I know, I know, the Sox should have expected it, or they should always have every single stand open even if nobody is in the park, or whatever, but I think a day with pretty full seats and few stands open is more of a rarity than anything (even from their perspective, it doesn't make any sense to do it on purpose, the Sox are there to make money and they aren't making money if people are leaving lines because they are too long),

Sorry- but this has been a chronic issue the White Sox for at least 25 years- I can remember going to games in the late 80's where the same thing happened- they went bare bones with staffing- and between good weather and a team being better than expected- the same disastrous scenario- this is not a new dynamic-

TomBradley72
04-13-2014, 05:10 PM
So you are saying you stood in a line for a full inning and not one person was served. Sorry, that is a lie.

The apologist for mediocre customer service and stadium operations returns-

ChiSoxFann
04-13-2014, 06:48 PM
At least to me, the crowd yesterday looked a lot bigger than that. Maybe lots of free tickets?

I used my pair of free upper deck seats from that survey I took on yesterday's game and I assume others did as well. There easily had to be more than 30,000 in the park Saturday.

I always buy my food and eat before first pitch so I can't speak to the lines during the game, but the upper deck concourse was really crowded pregame.

doublem23
04-13-2014, 07:20 PM
I used my pair of free upper deck seats from that survey I took on yesterday's game and I assume others did as well. There easily had to be more than 30,000 in the park Saturday.

I always buy my food and eat before first pitch so I can't speak to the lines during the game, but the upper deck concourse was really crowded pregame.

Yeah, I was in the UD using my free survey tickets, too, I thought for sure there was at least 30,000-32,000 in the park, but what do I know?

The Upper Deck concourse was embarrassing yesterday. I try to be as fair as I can in these threads, but seriously, the Upper Deck was at least 75-80% full for yesterday's game and they had some of the concession stands closed. And the ones that were open were horrendously understaffed. I made a serious rookie mistake and didn't bring enough cash so I had to go to one of the built-in stands for a hot dog and beer for me and my wife; it took 2 1/2 innings. Way too many people, not enough registers, and then the guys working the registers had to run around and get every single thing you ordered. What a ****ing embarrassment that was for the team yesterday.

Too bad, was an exciting game, nice day, but a lot of people in line with me grumbled about that. Sox were absolutely not ready for yesterday's crowd, a pretty poor way to sell a team that's struggling at the gate.

dickallen15
04-14-2014, 06:59 AM
It's no lie

The size of the crowd yesterday was abnormal for an April game, no question. Every weather projection was showing 70+ since mid-week, so I don't think that it should have been unexpected

It is a lie. Not one person served for an entire inning is hyperbole and you know it. No one needs a hot dog that bad where they will stay in line and wait 15-20 minutes while not one person is served.

dickallen15
04-14-2014, 07:04 AM
The apologist for mediocre customer service and stadium operations returns-

Whatever, but there is a thing called exaggeration, and even in a slow moving stand at USCF, not one of them goes an entire inning not serving one customer, and no one here would wait in a line for an inning while no one is being served unless they wanted it to happen so they could post it here and get the automatic sympathy. If you wait in line for several innings at a White Sox game, too bad. It was a dumb decision. Go back to your seat and get something after the game, or from vendors in the seating area. And word to the wise for those attending games, the lines are slow, you might want to either bring your own food in which is allowed or get something before the game.

MUsoxfan
04-14-2014, 08:00 AM
Whatever, but there is a thing called exaggeration, and even in a slow moving stand at USCF, not one of them goes an entire inning not serving one customer, and no one here would wait in a line for an inning while no one is being served unless they wanted it to happen so they could post it here and get the automatic sympathy. If you wait in line for several innings at a White Sox game, too bad. It was a dumb decision. Go back to your seat and get something after the game, or from vendors in the seating area. And word to the wise for those attending games, the lines are slow, you might want to either bring your own food in which is allowed or get something before the game.


Nobody here is posting this stuff in a hope to gain sympathy or because they enjoy complaining about waiting in line for bad service. They're posting it here with the hope that maybe, just maybe, the Sox might read this thread and possibly try to fix a problem that seems to only be getting worse with time.

Your "blame the customer" angle truly astounds me. I mean, only a moron would bring his family to a baseball game and expect relatively quick access to a meal, right?

TomBradley72
04-14-2014, 08:22 AM
Whatever, but there is a thing called exaggeration, and even in a slow moving stand at USCF, not one of them goes an entire inning not serving one customer, and no one here would wait in a line for an inning while no one is being served unless they wanted it to happen so they could post it here and get the automatic sympathy. If you wait in line for several innings at a White Sox game, too bad. It was a dumb decision. Go back to your seat and get something after the game, or from vendors in the seating area. And word to the wise for those attending games, the lines are slow, you might want to either bring your own food in which is allowed or get something before the game.

I can't speak for other posters- but I live about 60 miles from the ballpark- and I usually come to a game from my job or doing something else (visiting friends, the gym, errands, whatever)- it's all I can do get parked and get inside the game to make first pitch- I don't want to pack food in advance and I don't want to stop and eat somewhere else- I want to get to the park and buy a beer and some food (within a reasonable time) and enjoy the game.

By the way- I attended the opener- and had to wait a full inning to get a beer for me and a friend- I'm not an idiot- but since beer sales were about to close down for the day- I couldn't switch lines and observing how the Sox handle this specfic beer stand- they also serve pretzels- every time they had to take a pretzel order it slowed the whole process down- so for anyone who works on efficient processes for a living (which I do)- that is a very inefficient approach- leave the pretzels to the food stands- and just serve beer at the beer stands- you sell more beer that way and you increase your customer satisfaction.

Man- you are bending over backwards to find excuses for the Sox and ways to blame the frustrated fans- it's very entertaining-

TomBradley72
04-14-2014, 08:24 AM
And beyond that- there's no excuse for what happened Saturday- you should staff for at least 20,000 attendance (blanket giveaway) + assume some attendance for the free tickets from surveys (upper deck only) + some more for the nice weather forecasted in advance.

comiskey2000
04-14-2014, 09:01 AM
And beyond that- there's no excuse for what happened Saturday- you should staff for at least 20,000 attendance (blanket giveaway) + assume some attendance for the free tickets from surveys (upper deck only) + some more for the nice weather forecasted in advance.

Right, and that would and should be the minimum. Imagine if it was done at a level that was actually impressive to the customer? A lot of the stories in this thread are down right negative, let alone average. Why not impress? Oh well, tickets prices are cheaper, but if the team is not winning, I'm still not eager to get to a game for the experience.

ChiSoxGal85
04-14-2014, 09:56 AM
I have a question - who decides how to staff the concessions at the park? Is it the White Sox, or the company or companies they contract with to do the food and concessions?

If it's the concessions contractors, I blame them for trying to save a buck.

If it's the White Sox, they've got to realize that it would go a long way toward building a casual fan base by having shorter lines for food, in addition to lowering ticket prices. I wouldn't expect no lines ever, but I also wouldn't expect to miss 2 innings of ball just to get something to eat. That's pretty ridiculous.

Milw
04-14-2014, 10:56 AM
I have a question - who decides how to staff the concessions at the park? Is it the White Sox, or the company or companies they contract with to do the food and concessions?

If it's the concessions contractors, I blame them for trying to save a buck.

If it's the White Sox, they've got to realize that it would go a long way toward building a casual fan base by having shorter lines for food, in addition to lowering ticket prices. I wouldn't expect no lines ever, but I also wouldn't expect to miss 2 innings of ball just to get something to eat. That's pretty ridiculous.
It ultimately doesn't matter, since the perception is that it's the White Sox' fault. I guarantee you half the people pissed off at their poor service have never heard of Delaware North or Sportservice. They just know they were at a White Sox game.

Also, the blame-the-customer commentary from dickallen15 has gotten into troll territory at this point. It's one thing to say people are overly sensitive, as doublem23 has done -- that's an issue of opinion, or even simply just having different experiences at the park -- but to literally say that it's someone's fault that they waited in line for an inning for food... I hope he's just having fun at our expense and isn't really that awful of a person.

dickallen15
04-14-2014, 11:14 AM
I can't speak for other posters- but I live about 60 miles from the ballpark- and I usually come to a game from my job or doing something else (visiting friends, the gym, errands, whatever)- it's all I can do get parked and get inside the game to make first pitch- I don't want to pack food in advance and I don't want to stop and eat somewhere else- I want to get to the park and buy a beer and some food (within a reasonable time) and enjoy the game.

By the way- I attended the opener- and had to wait a full inning to get a beer for me and a friend- I'm not an idiot- but since beer sales were about to close down for the day- I couldn't switch lines and observing how the Sox handle this specfic beer stand- they also serve pretzels- every time they had to take a pretzel order it slowed the whole process down- so for anyone who works on efficient processes for a living (which I do)- that is a very inefficient approach- leave the pretzels to the food stands- and just serve beer at the beer stands- you sell more beer that way and you increase your customer satisfaction.

Man- you are bending over backwards to find excuses for the Sox and ways to blame the frustrated fans- it's very entertaining-

I'm not making any excuses. I am saying if you said you where waiting in line for a full inning and NOT ONE PERSON WAS SERVED for that inning, while that is poor service, it is also ridiculous to wait when NO ONE IS BEING SERVED. It was hyperbole. The line was probably very slow, I've had problems with slow service myself. (of course I now expect it, and make other preparations, but again, I don't go to a game so I can hurry back to a message board and count the number of times the White Sox failed me)

Would you really wait in line for a full inning if NOT ONE PERSON WAS SERVED, like the post I know is hyperbole stated?

Milw
04-14-2014, 11:21 AM
I'm not making any excuses. I am saying if you said you where waiting in line for a full inning and NOT ONE PERSON WAS SERVED for that inning, while that is poor service, it is also ridiculous to wait when NO ONE IS BEING SERVED. It was hyperbole. The line was probably very slow, I've had problems with slow service myself. (of course I now expect it, and make other preparations, but again, I don't go to a game so I can hurry back to a message board and count the number of times the White Sox failed me)

Would you really wait in line for a full inning if NOT ONE PERSON WAS SERVED, like the post I know is hyperbole stated?
If I was second in line and had already waited 10 minutes for food -- which is terrible, but again, not unexpected with the clown vending operations the Sox offer -- then hell yes I would keep waiting. Because at some point you figure the person ahead of you is going to get served. So 10 minutes turns into 15, 15 turns into 20, and suddenly you're there for a full inning. You know that the moment you step out of line that it will start to move. And now you're legitimately hungry, and the thought of starting over in a different terrible line isn't appealing. So you keep waiting.

I absolutely believe this happened, and I completely understand why someone would wait that long. I've waited 20+ minutes in a short line before. It sucks. Instead of calling us idiots for expecting to be served a goddamn hot dog in less than 20 minutes, how about you call the Sox idiots for not figuring out a way to serve a goddamn hot dog in less than 20 minutes. :angry:

I_Liked_Manuel
04-14-2014, 11:22 AM
It wasn't hyperbole.

Why would you leave one line to go to another equally long line with no guarantee that it would move quicker? Had I gotten in he line on either side of me, I still wouldn't have been served in under an inning. Those lines were movin at a snail's pace.

dickallen15
04-14-2014, 11:46 AM
It wasn't hyperbole.

Why would you leave one line to go to another equally long line with no guarantee that it would move quicker? Had I gotten in he line on either side of me, I still wouldn't have been served in under an inning. Those lines were movin at a snail's pace.


The lines are slow. It doesn't appear they will be improved anytime soon. We have been hearing this for years. Now people should know and prepare for it. If you just have to have that $8 beer or $6 sausage, know it will probably cost you a couple of innings. I'm not saying it is a good plan by Sportservice, I am saying continuing to wait in lines is a bad plan. If you are willing to wait that long, why would they improve them? Get out of line, spend your beer and hot dog money elsewhere and they will get the hint.

Milw
04-14-2014, 12:03 PM
The lines are slow. It doesn't appear they will be improved anytime soon. We have been hearing this for years. Now people should know and prepare for it. If you just have to have that $8 beer or $6 sausage, know it will probably cost you a couple of innings. I'm not saying it is a good plan by Sportservice, I am saying continuing to wait in lines is a bad plan. If you are willing to wait that long, why would they improve them? Get out of line, spend your beer and hot dog money elsewhere and they will get the hint.
You don't think they're already losing business? Just because they have more than zero business doesn't mean they are making as many sales as they could. You yourself are evidence of that. I know for me, I would buy probably twice as much food as I actually do if I didn't have to sacrifice an inning to do it. They obviously haven't gotten the hint.

It's surely costing the Sox money. I don't know what the exact financials of the team's deal with Sportservice looks like, but I would be shocked if the team doesn't get paid on a percentage basis to some extent, which means that every time someone skips the line and eats outside the park, it's less money the team can spend on players. Never mind the diminished fan experience that no doubt results in fewer ticket sales, particularly for the casual fan who just wants a fun day out with the family.

This is an issue that not only affects people's enjoyment of going to Sox games, but it has an actual impact on the financials of the franchise. Get pissed about it instead of being an apologist of trollish proportions.

doublem23
04-14-2014, 12:12 PM
Jimminy jillikers, we're going to reset this thread, and let's attempt to carry our conversations in a civil manner, please? No need to be tossing names back and forth?

The Sox are unexpectedly 7-6 right now, everyone, there will likely be plenty of time down the road for us all to be at each other's throats.